Shipping Terms and Conditions

Shipping Terms and Conditions for R&R Lotion

Last updated: October 10, 2026

This policy covers orders placed on rrlotion.com. Distributor and wholesale orders are covered by our Distribution Terms and Conditions of Sale.

Free shipping over $75

Standard shipping is free on U.S. orders of $75 or more (before tax). For orders under $75, shipping is calculated at checkout based on weight and destination.

Processing time

Orders placed by 2:00 PM Arizona time, Monday through Friday, usually ship within 1 to 2 business days from our facility in Scottsdale, Arizona. Orders placed on weekends or holidays ship the next business day.

Delivery time

Standard ground delivery usually takes 2 to 5 business days after your order ships. Faster options are shown at checkout when available. Delivery dates are carrier estimates and are not guaranteed.

Where we ship

We ship to all 50 U.S. states, including APO/FPO/DPO addresses (via USPS). For Canada, international, or large bulk and pallet orders, contact us at info@rrlotion.com or (480) 443-9255 for a quote.

Order tracking

You will receive a tracking number by email when your order ships.

Damaged, missing, or wrong items

If your order arrives damaged, leaking, incomplete, or wrong, tell us within 7 days of delivery. Email info@rrlotion.com with your order number and a photo, and we will send a replacement or a refund at no cost to you.

Ground-only items

Alcohol-based sanitizers and some other regulated products can only ship by ground and may not be available for expedited air shipping.

Returns

See our Returns and Refunds Policy.

Contact us

R&R Lotion, Inc.
15547 N. 77th Street, Scottsdale, AZ 85260
(480) 443-9255 · info@rrlotion.com
Monday through Friday