Privacy Policy
Privacy Policy
Effective Date: 1/1/2020
Last Updated: 6/10/2026
R&R Lotion Inc. (“R&R Lotion,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase products, create an account, contact us, interact with our marketing communications, or otherwise use our services.
Our website address is: https://rrlotion.com.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from service providers or other third parties that help us operate our business.
Information You Provide to Us
We may collect personal information when you:
- Place an order;
- Create an account;
- Fill out a contact form;
- Request customer support;
- Subscribe to email or SMS/text message marketing;
- Leave a comment or product review;
- Participate in a promotion, survey, or other website feature;
- Communicate with us by email, phone, text message, mail, or other methods.
This information may include:
- Name;
- Billing address;
- Shipping address;
- Email address;
- Phone number;
- Account username and password;
- Order information;
- Payment-related information;
- Company name;
- Tax-exempt or business purchasing information, if applicable;
- Customer service communications;
- Product reviews, comments, or other content you submit;
- Marketing preferences and consent records.
Information Collected During Checkout
When you purchase from us, we may ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information such as username and password.
We use this information to:
- Process and fulfill your order;
- Send order confirmations and shipping updates;
- Respond to refunds, returns, complaints, and customer service requests;
- Process payments and prevent fraud;
- Set up and manage your account;
- Comply with legal obligations, such as tax and accounting requirements;
- Improve our store, products, and services;
- Send marketing messages, if you choose to receive them.
If you create an account, we may store your name, address, email address, and phone number so they can be used to populate checkout for future orders.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and activity, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Products viewed;
- Search terms;
- Cart activity;
- Date and time of visit;
- Approximate location based on IP address;
- Cookies and similar tracking technologies.
We may use this information for website functionality, security, fraud prevention, analytics, marketing, advertising, and improving our products and services.
Comments and Reviews
When visitors leave comments or reviews on our website, we collect the information shown in the comment or review form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may be visible to the public in connection with your comment.
Media Uploads
If you upload images to our website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from uploaded images.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process, fulfill, and ship orders;
- To provide customer service;
- To manage customer accounts;
- To process payments and prevent fraud;
- To estimate taxes, shipping, and delivery options;
- To send order confirmations, invoices, shipping updates, and account notices;
- To respond to inquiries, requests, refunds, complaints, and support needs;
- To send marketing emails or text messages, if you have opted in;
- To send abandoned cart reminders, if permitted and applicable;
- To personalize your website experience;
- To remember cart contents and recently viewed products;
- To analyze website traffic and customer behavior;
- To improve our website, products, services, marketing, and customer experience;
- To detect and prevent fraud, abuse, spam, unauthorized access, and security incidents;
- To comply with applicable laws, regulations, legal processes, accounting obligations, and tax requirements;
- To enforce our terms, policies, and agreements;
- To protect the rights, property, safety, and security of R&R Lotion, our customers, and others.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve your shopping experience, remember preferences, keep track of cart contents, analyze website performance, and support marketing activities.
Cookies Used for Comments
If you leave a comment on our website, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for one year.
Cookies Used for Login and Accounts
If you have an account and log in to our website, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen options cookies may last for one year. If you select “Remember Me,” your login may persist for two weeks. If you log out of your account, login cookies will be removed.
Cart and Store Cookies
We use cookies and similar technologies to keep track of cart contents while you browse our website. We may also use cookies to remember products you have viewed, assist with checkout, estimate shipping and taxes, and improve store functionality.
Abandoned Cart Tracking
R&R Lotion Inc.’s website uses cookies, tracking technologies, and/or website plugins to help keep track of items you place in your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages by email or text message, but only where permitted and, for text messages, only if you have opted in to receive SMS/text messages from us.
Managing Cookies
Most browsers allow you to control or disable cookies through your browser settings. If you disable cookies, some website features may not function properly, including cart, checkout, account, or personalization features.
4. Email Marketing
If you choose to subscribe to our email marketing communications, we may use your name, email address, purchase history, browsing activity, cart activity, and marketing preferences to send you product updates, promotions, educational content, company news, abandoned cart reminders, and other marketing messages.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in one of our marketing emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send you transactional or administrative emails related to orders, account activity, customer service, legal notices, or other non-marketing purposes.
5. SMS/Text Message Marketing
If you choose to opt in to receive text messages from R&R Lotion Inc., we may collect and use your mobile telephone number, SMS consent status, opt-in source, opt-in date and time, message interaction data, and related information necessary to send and manage text message communications.
By opting in, you agree that R&R Lotion Inc. may send you text messages, including marketing messages, promotional offers, product updates, cart reminders, order-related messages, account updates, and customer service communications. Message frequency may vary. Message and data rates may apply.
You may opt out of SMS/text messages at any time by replying STOP to any text message. You may reply HELP for assistance.
We collect SMS consent separately from other forms of marketing consent where required. Providing your phone number for order, shipping, billing, or customer service purposes does not automatically enroll you in SMS marketing unless you separately opt in to receive text messages.
How We Use SMS Information
We may use information connected to our SMS program to:
- Send text messages you have opted in to receive;
- Provide promotional offers, product updates, cart reminders, and customer service communications;
- Confirm, document, and manage your SMS consent and opt-out preferences;
- Monitor message delivery, engagement, and program performance;
- Comply with legal, regulatory, carrier, and messaging platform requirements;
- Prevent fraud, abuse, unauthorized messaging, or misuse of our services.
Sharing of SMS Information
We may share limited information with service providers that help us operate our SMS program, such as messaging platforms, telecommunications providers, compliance providers, ecommerce platforms, and marketing service providers. These service providers may use the information only to provide services to us and support our SMS program.
We do not sell, rent, or share your SMS opt-in information or SMS consent for third-party marketing purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their own marketing or promotional purposes.
6. Analytics and Advertising
We may use analytics, advertising, and marketing tools to understand how visitors use our website, improve our products and services, measure the effectiveness of marketing campaigns, and deliver relevant advertising.
These tools may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website, emails, ads, and other online services.
Information collected may include:
- Pages viewed;
- Products viewed;
- Links clicked;
- Cart activity;
- Purchase activity;
- Browser and device information;
- IP address;
- Approximate location;
- Marketing campaign interactions.
We may use this information to improve website performance, understand customer preferences, send relevant marketing communications, and measure advertising effectiveness.
7. Payments
We accept payments through third-party payment processors, including PayPal and/or other payment providers we may use from time to time.
When processing payments, certain information may be provided to the payment processor, including information necessary to process or support the payment, such as your purchase total, billing information, shipping information, and payment details.
We do not store full credit card numbers on our website unless expressly stated. Payment information is processed by our payment processors according to their own privacy policies and security practices.
Please review the applicable payment provider’s privacy policy for more information about how your payment information is handled.
8. Shipping and Order Fulfillment
We share information with third parties who help us provide orders and store services to you. For example, we may share shipping information with carriers such as UPS, FedEx, USPS, or other fulfillment providers so they can deliver your order.
Information shared for shipping and fulfillment may include:
- Name;
- Shipping address;
- Email address;
- Phone number;
- Order details;
- Delivery instructions;
- Tracking information.
These providers use this information to provide shipping, delivery, logistics, tracking, and related services.
9. Klaviyo and Marketing Service Providers
We may use Klaviyo and similar service providers to help manage email marketing, SMS/text message marketing, customer engagement, abandoned cart reminders, consent records, and related marketing activities.
When you sign up for marketing communications, make a purchase, begin checkout, abandon a cart, or otherwise interact with our website, certain information may be shared with Klaviyo or similar providers so that we can provide relevant communications and manage your preferences.
This information may include:
- Name;
- Email address;
- Phone number;
- Order information;
- Cart contents;
- Browsing activity;
- Marketing preferences;
- SMS consent records;
- Email subscription status;
- Message engagement data.
If you have opted in to SMS marketing, Klaviyo or similar providers may help us send text messages, manage SMS consent records, process opt-outs, and track message engagement. You may opt out of text messages at any time by replying STOP.
10. Anti-Spam and Website Security Services
We may use anti-spam, fraud prevention, and website security services to protect our website, customers, and business.
For example, comments or form submissions may be checked through an automated spam detection service. The information collected may include IP address, user agent, referrer, site URL, name, username, email address, comment content, and other information submitted through the form.
We use this information to detect and prevent spam, fraud, abuse, unauthorized access, and other harmful activity.
11. Embedded Content From Other Websites
Articles, product pages, blog posts, or other pages on our website may include embedded content from other websites, such as videos, images, articles, social media feeds, maps, or other third-party content.
Embedded content from other websites behaves in the same way as if you visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. If you have an account and are logged in to that third-party website, they may also track your interaction with the embedded content.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.
12. Location Information
We may collect general location-related information, such as IP address, billing address, shipping address, browser information, or device information.
We may use this information to:
- Estimate taxes and shipping;
- Fulfill orders;
- Prevent fraud;
- Improve website performance;
- Understand general customer location trends;
- Provide relevant content, offers, or services;
- Comply with legal, tax, accounting, or regulatory obligations.
We do not use precise GPS location tracking for SMS marketing unless we separately disclose that use and obtain any consent required by law.
If you upload images or content to our website, those files may contain embedded location data, such as EXIF GPS data. You should remove embedded location data before uploading images if you do not want that information to be available.
13. Who on Our Team Has Access
Members of our team may have access to the information you provide to us when needed to operate our business.
For example, administrators, shop managers, customer service personnel, fulfillment personnel, marketing personnel, or other authorized team members may access:
- Order information, such as what was purchased, when it was purchased, and where it should be sent;
- Customer information, such as name, email address, phone number, billing address, and shipping address;
- Account information;
- Customer service communications;
- Marketing preferences;
- Return, refund, or complaint information.
Our team members access this information to fulfill orders, process refunds, provide support, manage accounts, improve our services, send marketing communications where permitted, and operate our business.
14. How We Share Information
We may share personal information with third parties that help us operate our website, fulfill orders, process payments, provide customer service, conduct marketing, analyze performance, prevent fraud, and comply with legal obligations.
These third parties may include:
- Payment processors;
- Shipping carriers;
- Fulfillment providers;
- Ecommerce platforms;
- Website hosting providers;
- Email marketing providers;
- SMS/text messaging providers;
- Analytics providers;
- Advertising platforms;
- Fraud prevention providers;
- Customer service tools;
- IT and security providers;
- Professional advisors, such as accountants, attorneys, consultants, and insurers;
- Government authorities, regulators, courts, or law enforcement when required or permitted by law.
We may also share information:
- To comply with applicable laws, regulations, legal processes, or governmental requests;
- To enforce our terms, policies, and agreements;
- To protect the rights, property, safety, and security of R&R Lotion, our customers, our team members, and others;
- In connection with a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
We do not sell, rent, or share SMS opt-in information or SMS consent for third-party marketing purposes.
15. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The length of time we retain information may depend on:
- The type of information;
- The reason we collected it;
- Whether the information is needed to fulfill orders or provide customer service;
- Legal, tax, accounting, regulatory, or reporting requirements;
- Fraud prevention and security needs;
- Dispute resolution needs;
- Whether you maintain an account with us;
- Whether you continue to receive marketing communications.
For example, we may retain order information for tax, accounting, legal, and business recordkeeping purposes. This may include your name, email address, phone number, billing address, shipping address, products purchased, payment-related records, and order history.
We may retain comments, reviews, and related metadata indefinitely unless removed, so we can recognize and approve follow-up comments automatically and maintain the integrity of website content.
We may retain SMS and email consent records as needed to document consent, manage opt-outs, comply with legal or carrier requirements, and protect our business.
When information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law and business needs.
16. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include:
- Access controls;
- Password protections;
- Secure payment processing through third-party providers;
- Website security tools;
- Fraud prevention measures;
- Limited internal access to personal information;
- Security monitoring;
- Vendor management practices.
No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.
17. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:
- Request access to personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a copy of personal information you have provided to us;
- Opt out of marketing emails;
- Opt out of SMS/text messages;
- Manage cookies through your browser settings;
- Object to or restrict certain uses of personal information, where applicable.
If you have an account on our website, or have left comments, you may request to receive an exported file of the personal information we hold about you, including information you have provided to us. You may also request that we erase personal information we hold about you, subject to exceptions. This does not include information we are required or permitted to keep for administrative, legal, tax, security, fraud prevention, dispute resolution, or other legitimate business purposes.
To make a privacy request, please contact us using the information provided in the “Contact Us” section below.
We may need to verify your identity before fulfilling certain requests.
18. Marketing Choices
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in a marketing email or contacting us directly.
SMS/Text Messages
You may opt out of SMS/text messages at any time by replying STOP to any text message. You may reply HELP for assistance.
Opting out of marketing communications does not prevent us from sending transactional or administrative communications, such as order confirmations, shipping notices, customer service responses, legal notices, or account-related messages.
19. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws.
Depending on whether these laws apply to R&R Lotion Inc. based on our size, revenue, data practices, or other legal thresholds, California residents may have the right to:
- Know what categories of personal information we collect;
- Know the purposes for which we collect and use personal information;
- Know the categories of third parties to whom personal information is disclosed;
- Request access to personal information;
- Request deletion of personal information;
- Request correction of inaccurate personal information;
- Opt out of certain sales or sharing of personal information, if applicable;
- Limit certain uses of sensitive personal information, if applicable;
- Not be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
We may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, account username, and similar identifiers;
- Commercial information, such as products purchased, products viewed, cart contents, order history, and customer service records;
- Internet or electronic network activity, such as browsing activity, website interactions, cookies, device information, and analytics data;
- Geolocation information, such as approximate location based on IP address, billing address, or shipping address;
- Payment-related information, such as payment method details processed by payment providers;
- Communications, such as emails, contact form submissions, reviews, comments, customer service messages, and SMS interactions;
- Marketing and preference information, such as email subscription status, SMS consent status, opt-in source, opt-out status, and message engagement.
Purposes for Collection
We collect and use these categories of information for the purposes described in this Privacy Policy, including order fulfillment, customer service, marketing, analytics, website operation, fraud prevention, security, legal compliance, and business administration.
Sale or Sharing of Personal Information
We do not sell SMS opt-in information or SMS consent.
Some privacy laws define “sale” or “sharing” broadly and may include certain advertising or analytics activities involving cookies, pixels, or similar technologies. If applicable, you may have the right to opt out of such sale or sharing.
[Lawyer to confirm whether R&R Lotion needs a “Do Not Sell or Share My Personal Information” link, cookie preference tool, or California-specific request form.]
20. Nevada Privacy Rights
Nevada residents may have the right to request that certain businesses not sell covered information as defined by Nevada law.
If you are a Nevada resident and wish to submit such a request, please contact us using the information in the “Contact Us” section below.
21. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
22. International Visitors
Our website is operated from the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy laws in these countries may differ from the laws in your country.
23. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
24. Business Transfers
If R&R Lotion Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction.
Any successor entity may use personal information consistent with this Privacy Policy unless otherwise disclosed.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy.
Changes are effective when posted on our website unless otherwise stated.
We encourage you to review this Privacy Policy periodically.
26. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
R&R Lotion Inc.
[Insert Mailing Address]
[Insert Email Address]
[Insert Phone Number]
Website: https://rrlotion.com
For SMS help, you may also reply HELP to a text message from us. To stop receiving SMS/text messages, reply STOP.
